Our Terms & Conditions
The Owner, we, us - The Little Confetti Company
Hirer,You, Your - the person who is entering into this contract, our customer
Entering our terms and conditions
All orders that you place on this website, or via email or verbally will be subject to acceptance in accordance with these terms and conditions
Copyright
It is not permitted to publish or copy any part of www.thelittleconfetticompany.co.uk . This includes text, images, designs and products without the consent of The Little Confetti Company. Legal action will be taken in such cases.
You are responsible for ensuring that you have permission to use any material (e.g. poems, verses) you ask us to include in your wedding stationery and in particular you indemnify us against any action brought against it for breach of a third party's copyright.
Copyright exists in creative works such as hymns for 70 years after the death of the writer. During that period, it is illegal to reproduce the works in any form without the permission of the copyright holder (or their appointed agent). Therefore, should you wish to reproduce the text of a hymn in your Order of Service, you will need the permission of the copyright holder. You will find details of the copyright holder at the bottom of each hymn's page, although many of the hymns are out of copyright due to their age.
Prices
Our prices are subject to change without prior notice. Any price increase will not affect any confirmed orders.
Variations within the order
The majority of products we use on our wedding stationery are handmade so a slight variation in colour and materials may occur and may differ slightly from the photographs on our website.
Our wedding stationery is handmade and therefore may differ slightly from card to card. This is not deemed as faulty.
If product specifications from our suppliers change we will endeavour to offer you an alternative of the same or better quality at the same price as your initial order.
If the client orders Wedding Stationery in stages then we cannot guarantee continuity of design
Proofs
Proofs of inserts for wedding stationery will be sent to the customer before proceeding with the order. It is the customers responsibility to check their proof carefully. We accept no responsibility for incorrect personalised stationery if signed proofs were not properly checked and incorrect personalisation details were provided to us or if the client requests not to amend/view any proofs.
We will not proceed with the order until the customer confirms that the proof is correct by sending us a signed proof form in the post.
Proofs will only be processed once the deposit payment has cleared.
Once the proof has been confirmed as correct, any amendments will incur a charge.
Payment
A non-refundable deposit of 50% of the total amount is required on placing an order for stationery and 25% for balloons and venue decoration.
Stationery and all items except balloons - The balance of the payment is required before the shipment of your order.
Balloons and wedding/venue decoration - The balance of the payment is required 14 working days before the event date
Delay in payment at any stage will result in delay of your order
We receive payment for stationery and balloons by cheque (made payable to The Little Confetti Company) or on line via PayPal (an invoice will be sent by email). For all other items, you can pay via the Add to Basket button, using a debit or credit card online. As such, by clicking Proceed to Checkout, you are agreeing to these Terms and Conditions here within.
Ordering
Stationery orders take approximately 4-6 weeks from receipt of signed proof. All other items will be delivered within 14 working days, except where stated otherwise in product description.
Delivery
All orders within the UK will be sent via Royal Mail recorded or special delivery. A signature will be required to confirm receipt of delivery.
The Little Confetti Company accepts no responsibility for goods lost in transit.
Delivery dates are given as estimates. We cannot, under any circumstances, be held liable for any losses arising due to failure to meet such delivery dates. If you have not received your order, you must notify us as soon as possible.
We cannot be held responsible for delivery delays caused by any other third party. If for any reason your order is delayed we will always inform you immediately.
Amendments to a Stationery Order
If the customer requires amendments after confirming that the proof is correct and printing of personalised details has already started, then this will incur a charge at our discretion, to incorporate materials and labour invested. If the error is ours, there will be no charge.
If delivery has already taken place and an amendment is needed to the order, The Little Confetti Company will ask that the original, incorrect stationery is returned to us before the amendments are made. Postage will be reimbursed if the error is that of The Little Confetti Company.
Cancellation of Order
In the event of any cancellation of Wedding Stationery, The Little Confetti Company has the right to retain the 50% deposit and, if the cancellation is received after work commences, then The Little Confetti Company has the right to collect the final payment to cover the costs already incurred.
If the order is cancelled prior to receipt of signed proofs there will be no additional costs other than the 50% deposit already paid.
In the event of any cancellation of Balloons or venue decoration, The Little Confetti Company has the right to retain the 25% deposit.
Returns
In the unlikely event of a complaint, the customer must notify us in writing within 7 days of receiving their order. No claims will be entertained after this period. Refunds or exchanges can only be given where merchandise is found to be faulty or the specifications of the order haven't been met.
Privacy Policy
No personal information is collected or held by The Little Confetti Company for any other purpose than the processing of stationery requests, the payment of orders or the answering of queries.
Health and Safety
Please be aware that due to the small parts on our cards they are not suitable for young children. Burst Balloons should also be removed immediately and disposed of.
Chair Cover and hired goods Terms of Hire.
1) All equipment remains the property of The Little Confetti Company.
2) During the period of hire, The Hirer shall be solely responsible for the hired goods and insuring the goods.
3) The Little Confetti Company shall not be responsible for injury or damage to persons or property howsoever sustained arising from our goods under hire.
4) The contract for the hire of goods is between The Little Confetti Company and the hirer, not the venue unless goods are being hired directly by the venue. It is the Hirers responsibility to ensure that the venue is clearly instructed so that the terms and conditions are met. The Little Confetti Company will charge the Hirer for any costs due to terms and conditions being broken. It is then the responsibility of the Hirer to reclaim any of these costs from the venue if the venue was at fault.
5) A Refundable Security Deposit may be payable in addition to the hire charges, to cover shortages and damages to hired goods.
6) The Security Deposit if taken, minus any deductions for loss or damage, will be returned within 30 days of Hire date.
7) Standard laundering of hired items is included in all of our prices which include stains from food and drinks and light scuff marks from shoes. The Little Confetti Company consider these stains as part of an event. The Little Confetti Company will therefore not invoice additional charges to the hirer after the event. However, if upon inspection after your event we find that irreversible or damage through mistreatment has been caused to our hired items for example rips, footprints, evidence of guests drawing on the linen, cigarette burns, candle wax and excessive food and drink stains etc then this will result in The Little Confetti Company issuing the hirer an invoice to replace the damaged stock.
8) Shortages and damages to hired goods will be charged at full replacement value inclusive of VAT and delivery to The Little Confetti Company. No substitute item will be accepted by The Little Confetti Company.
9) Damaged goods remain the property of The Little Confetti Company.
10) If any details on your Booking Form, Order Confirmation Form or Final Invoice are incorrect then please inform us immediately. The Little Confetti Company will only accept changes to an order from the hirer via email, in person or post. Any bookings that are not carried out due to incorrect information on the above forms will require full payment.
11) If at the time of set up we discover that the chairs are not the ones as confirmed by the hirer or by a delegated member of staff at your venue then this may result in your ordered covers not fitting. In this instance, refunds are not possible and any Outstanding payments are still due. To avoid this situation, we ask that you keep us updated if your venue replaces their chairs.
12) Final numbers for hired items should be made clear to The Little Confetti Company 2 weeks before the event. We will allow for slight adjustments to your original estimate as we understand that it is difficult to predict exact guest numbers before this time, we are generally able to accommodate increases on original estimates. We cannot guarantee that sudden increases in numbers at the last minute can always be accommodated.
13) Payment of your deposit is deemed as you having read, understood and accepted the terms and conditions of hire.
Thank You for Reading!